Order Cancellation Policy
Welcome to The Whisky Series Order Cancellation Page. We understand that plans can change, and we're here to assist you with cancelling your order. Please take a moment to review our order cancellation policy to ensure a smooth process.
Cancellation Timeframe
You may request to cancel your order within 24 hours of placing it. This timeframe allows us to accommodate changes efficiently and ensure that your request is processed before your order enters the shipping phase. Requests made beyond this 24-hour window may not be eligible for cancellation.
How to Request Cancellation
To initiate an order cancellation, please follow these steps:
1. **Contact Customer Service**: Reach out to our customer service team as soon as possible by emailing [email address] or calling [phone number]. Please include your order number and the reason for cancellation in your communication.
2. **Provide Order Details**: To assist us in processing your request quickly, please provide your order number, full name, and the items you wish to cancel.
3. **Confirmation of Cancellation**: Once we receive your cancellation request, our team will review and confirm the cancellation status. You will receive an email confirming the cancellation or providing further instructions if necessary.
Exceptions to Cancellation
While we strive to accommodate cancellation requests within the specified timeframe, certain circumstances may prevent us from processing your cancellation. These exceptions include:
- **Orders Already Shipped**: If your order has been shipped before you requested cancellation, unfortunately, we cannot cancel the order. You can refer to our return policy for information on returning the items once they are received.
- **Custom or Engraved Items**: Customized or engraved items may not be eligible for cancellation if production has already begun. Please contact our customer service team for guidance regarding cancellation of such items.
Refund Process
If your cancellation request is approved and falls within the stipulated timeframe, a refund will be issued using the same payment method used for the original transaction. Please note that processing times for refunds may vary based on your payment provider's policies.
Contact Us
If you have any questions or require assistance with cancelling your order, our customer service team is here to help. You can reach us by emailing or calling us [Details at bottom of Website]. Please provide your order number and any relevant details to expedite the process.
At The Whisky Series, we are committed to providing excellent service and addressing your needs promptly. We appreciate your understanding of our order cancellation policy and look forward to assisting you with any inquiries or concerns you may have.d